WESTFORDGOODS
Safe-Arrival Guarantee
Ceramics are fragile, and we know how disappointing a broken mug is. That's why every WestFordGoods order is covered by our Safe-Arrival Guarantee.
What's covered
- Items that arrive broken, cracked or chipped
- Items with a manufacturing defect
- The wrong item, size or color
How to make a claim
- Email hello@westfordgoods.com within 7 days of delivery.
- Include your order number and a clear photo of the item and its packaging.
- Choose a free replacement or a full refund, including shipping. We'll take care of the rest.
You don't need to send the damaged item back; please dispose of it safely.
Good to know
- The guarantee applies to damage that happens before or during delivery, not to damage after the item has been used.
- If a replacement is out of stock, we'll offer a full refund or a similar piece of your choice.
- For returns of items that arrived in perfect condition, see our Refund policy.
Questions? Contact us. We're happy to help.