FAQ

Can't find what you're looking for? Email hello@westfordgoods.com and we'll get back to you within 1–2 business days.

Orders & payment

Which payment methods do you accept?

We accept all major credit and debit cards, plus Shop Pay, Apple Pay and Google Pay where available. All payments are processed through Shopify's secure, encrypted checkout; we never see or store your full card details.

Which currency are your prices in?

All prices are shown in US dollars (USD). Any applicable taxes and shipping are calculated at checkout before you pay.

Can I change or cancel my order?

Yes, as long as it hasn't shipped yet. Email us with your order number as soon as possible and we'll update or cancel it free of charge.

Shipping

How long does it take to process my order?

Orders are processed within 1–3 business days. Shipping costs and estimated delivery times are shown at checkout. Read our Shipping policy for the full details.

How do I track my order?

Every order ships with tracking. You'll receive an email with your tracking link as soon as your order ships.

Do you ship internationally?

We ship to every country available at checkout. International orders may be subject to import duties or taxes charged by the destination country.

Returns & damaged items

What if my order arrives broken?

Every order is covered by our Safe-Arrival Guarantee. Email us a photo within 7 days of delivery and we'll send a free replacement or a full refund. No need to send the broken piece back.

Can I return something I don't love?

Yes. You can request a return within 30 days of delivery for unused items in their original packaging. See our Refund policy for how it works.

How long do refunds take?

Approved refunds are issued to your original payment method within 10 business days. Your bank may take a few extra days to show it.

Products & care

How should I care for my mugs?

We recommend hand washing with warm, soapy water to keep glazes, hand-painted details and decorations looking their best. Avoid sudden temperature changes, such as pouring boiling water into a cold mug. Dishwasher and microwave suitability varies by piece; check the product description before using either.

Are colors exactly as shown?

We photograph every piece as accurately as we can, but glazes are often hand-finished and screens vary, so small differences in color and pattern are part of each piece's character.

Do you offer gift wrapping?

Our Gift Sets & Saucers collection is a great place to start. For gift messages or special requests, email us after placing your order.

About us

Who is behind WestFordGoods?

WestFordGoods is operated by Westford Retail Group LLC, based in Saint Louis, Missouri. Read our story.